Frequently Asked Questions

Architectural Review

Which projects require HOA approval? 

What's the process for submitting the application? How long does it take to get approval?

  • Please email the application along with a survey of your property that shows the location of the planned modification to Jamie.Richardson@goodwintx.com and it will be submitted to the committee for review. The review period can take up to 30 days.

Governing documents

Where can I find the governing documents?

How do I report common area maintenance issues?

  • We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture with as much detail as possible.

 

Compliance

I received a violation notice. Who can I talk to about it?

  • Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received. If you don't receive a response, please send an email to your community manager at AGHOmanager@goodwintx.com.

How do I report an issue with a neighbor's home?

  • Please submit a request via TownSq with a picture, the address of the alleged violation and any details related to the issue. Our compliance department will follow up on your report. 

When does the compliance driver come through our community?

  • The inspection schedule varies but two inspections are completed each month. 

 

Contacts

Who can I reach for help?

How can I reach the Board of Directors?

  • You are invited to address the Board of Directors by submitting a request via TownSq.

 

Financials

What is my balance?

  • You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

 

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:

AGHO – Georgetown Hidden Oak

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
  3. TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (AGHO) in the memo section of your check. 

Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

What is my property code?

  • AGHO

What is the Management ID?

  • 6587

When is my assessment due?

  • 2022 Assessments are due quarterly.

Are there any fees associated with online payments?

  • When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

  • A negative number means that you have a credit balance. 

I received a letter about a past due assessment. Who can I talk to about these fees?

  • Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

How do I update my Western Alliance payment information?

  • To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

  • To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

  • Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

  • You can find your account number in your billing statement or coupon book. If you cannot 

locate your account number, please contact our Customer Service team at 855-289-6007.

 

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

  • Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

 

Owner Information

How do I update my contact information/mailing address?

  • Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

 

How do I register for TownSq?

 

  • Registering for TownSq is fast and easy. Follow the steps below to get started: 

 

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip code (Physical property address)
  3. Provide your email address and create a password 

I'm getting an error when I try to register for TownSq. Can you help?

  • Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

  • Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

  • Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

I forgot my TownSq password, how can I reset it?